Policies

Customers’ Privacy

Information collected is for internal use only. Any information such as e-mail addresses provided is strictly used to facilitate processing of customers’ orders and to deliver the best possible customer service.

We take protection of customers’ privacy seriously. If you have any questions or concerns, please do not hesitate to contact us.

Prices and Taxes

All prices are in Canadian Dollars.

For orders within Canada, 5% GST is charged.

For orders within Ontario, 13% HST is charged.

For international orders, no tax is charged. However, customers are advised to check with your local customs office for information on import duties/taxes/brokerage fees that may apply to your shipment. We are not responsible for these costs. These costs are the responsibility of the customers.

Returns

Gentlemen’s Quest strives to ensure that you are completely satisfied with your purchase. Kindly examine the products closely when you receive them.

If you are not completely satisfied with your purchase, you may return or exchange the new & unused product within 7 days from the receipt of your order.

Returned product must be in its original conditions, new and unused.

Shipping cost for returned goods is the responsibility of customers.

Administrative Fees

10% re-stocking fee will be charged for items returned for a full refund.

No re-stocking fee will be charged for exchange of returned item for similar priced product. Re-shipping cost is the responsibility of customer.

Refunds will be credited to the same account used on the original order.

For shoes returned, please do not damage the original shoe box when returning new or un-worn shoes for a refund. We cannot re-sell shoes without the manufacture’s original box in good condition.

There will be no refund and/or credit for shoes sent back in damaged shoe boxes.

Return Procedure

Ensure your returned item(s) meets the criteria listed above.

You must obtain an Authorization # for a return by either e-mailing us

Include the original invoice.

A brief note explaining the reason for the return.

Send to:
Gentlemen’s Quest
105 Market Court
Eglinton Square Shopping Centre
Scarborough, Ontario Canada
M1L 2K1

US/International Customers

All purchases are final sale.

Due to complication arises from import duties/taxes, we are unable to accept any returns from outside Canada.

Lost or Damaged Shipments

Gentlemen’s Quest will not be responsible for losses resulting from shipping delays, errors or non-delivery.

Should a shipment arrived in a damaged and unacceptable condition, the customer must advise the shipper immediately.

Returned items are the customers responsibility.

 

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